Your Rights
Participant Rights
As an NDIS participant, you have fundamental rights that every provider and support worker must uphold. Understanding your rights helps you get the best from your supports.
Know Your Rights
Your rights as an NDIS participant
These rights apply to every person accessing the NDIS — regardless of disability type, age, background, or support needs.
Choice and Control
You have the right to make decisions about your own life, including the supports you receive, who provides them, and how they are delivered. Your NDIS plan exists to support your goals — not the other way around.
Dignity and Respect
You have the right to be treated with dignity and respect at all times. Your cultural background, language, beliefs, and individual identity must be acknowledged and honoured.
Privacy and Confidentiality
Your personal information is yours. Providers and support workers must handle your information with care and only share it with your consent or when legally required.
Safe and Quality Supports
You have the right to receive safe, effective, and high-quality supports from workers who are properly trained, competent, and committed to your wellbeing.
Freedom from Abuse and Neglect
You have the right to live free from violence, exploitation, neglect, and abuse in all its forms. Anyone who supports you must take all reasonable steps to ensure your safety.
Access to Information
You have the right to receive information about your NDIS plan, your supports, and your options in a format that is clear and accessible to you — including in alternative languages or formats.
Make a Complaint Without Fear
You have the right to raise concerns or make a complaint about your supports without fear of negative consequences. Feedback — positive or negative — helps improve the quality of care for everyone.
Community Participation
You have the right to be included in community and civic life on the same basis as anyone else. Supports should help you connect, participate, and belong.
NDIS Code of Conduct
What we are required to uphold
All NDIS participants have the right to access safe and ethical supports and services. The NDIS Code of Conduct helps providers, key personnel and workers respect and uphold those rights by defining expected conduct, behaviour and culture.
Freedom of Expression
Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.
Privacy
Respect the privacy of people with disability.
Safe & Competent Support
Provide supports and services in a safe and competent manner with care and skill.
Integrity & Honesty
Act with integrity, honesty, and transparency.
Raise Concerns Promptly
Promptly take steps to raise and act on concerns about matters that might impact the quality and safety of supports provided.
Prevent Violence & Abuse
Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability.
Prevent Sexual Misconduct
Take all reasonable steps to prevent and respond to sexual misconduct.
Fair Pricing
Not charge or represent higher prices for goods supplied to NDIS participants without reasonable justification.
Need to Escalate?
Contacting the NDIS Quality and Safeguards Commission
If you feel your rights have not been respected by an NDIS provider or worker, you can contact the NDIS Quality and Safeguards Commission. The Commission is an independent government agency that regulates NDIS providers and protects participants.
- Make a complaint about a provider or support worker
- Report an incident of abuse, neglect, or exploitation
- Seek information about your rights and protections
- Request an investigation into a provider
Have questions about your rights?
Our team is here to support you. If you have any concerns about your supports or want to understand your options, reach out — no pressure, no commitment.
Contact Us